RETURN POLICY
Terms of Return Policy. This information is also found on the Terms and Conditions page.
Our return policy lasts for 7 days from the date when you receive your order.
A return entitles you to either:
- an exchange with another product of the same value, or,
- a refund of the purchase price.
Conditions:
- The product must be returned unused and in the original condition and packaging in which you received it.
- You must notify us within 7 days of receipt of your order by sending an email to: ratboy.co.nz@gmail.com. Please include your full name, address, contact phone number, receipt or proof of purchase, and specify the product that you would like to return.
Return of Product
If your return is approved, we will send you a confirmation email and request you return the product to us. Please do not return a product until you have received confirmation, as it may be difficult for us to trace its origin and introduce delays in processing your exchange or refund.
You must cover the costs of shipping your product back to us. See ‘6. Shipping’ in Terms and Conditions for specific information and details.
Refund of Product
If approved, we will provide a refund of the original purchase value of the product. We will send you a confirmation email notifying you that your refund will be processed.
We will not process your refund until we have first received your returned product.
Credit for Exchange of Product
If approved, we will provide a credit for the original purchase value of the product – excluding shipping costs.
We will not process your credit until we have first received your returned product.
Your credit can be used to purchase another product of the same or greater value. Any balance, including new shipping costs, is required to be paid by you before shipment.
ORDER ERRORS
If you receive a product from us which is not the one you ordered, you may choose either:
- a replacement of the incorrect product with the correct product, or,
- a refund of the amount you paid for the unreceived product.
Conditions:
- Any incorrect product must be returned unused and in the original condition and packaging in which you received it.
- You must notify us within 7 days from receipt of the incorrect product by sending an email to: ratboy.co.nz@gmail.com. Please include your full name, address, contact phone number, receipt or proof of purchase, and describe the incorrect product you have received.
IMPORTANT: Please indicate if you would like a replacement or a refund.
Replacement
If you have chosen a replacement, we will send you the correct product, including a self-addressed return ticket for you to send the incorrect product back to us. See ‘6. Shipping’ in Terms and Conditions for specific information and conditions.
Refund
If you have chosen a refund, we will send you a self-addressed return package for you to send the incorrect product back to us. See ‘6. Shipping’ for specific information and conditions.
Once we receive the incorrect product, we will send you a confirmation email notifying that your refund will be processed.